Refund policy

Refund and Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return or report an issue.
Please note that because our products are made to order, we encourage you to check sizing and product details carefully before placing your order, as we accept returns for damaged or incorrect items.

To be eligible for a return, items must be unworn, unwashed, and in their original condition and packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at Support@marefolk.com. If your return is accepted, we’ll send you instructions and a return shipping label. Items sent back without first contacting us cannot be accepted.

Damaged or Incorrect Items

Please inspect your order when it arrives and contact us right away if something isn’t right. We're happy to help make it right quickly.

Exceptions / Non-Returnable Items

Certain items cannot be accepted for return, including:

Personalized items (such as items with custom names or designs)

Sale items or gift cards

Items returned more than 30 days after delivery

Items that have been worn, washed, or damaged after delivery

If you have any questions about your specific item, feel free to ask before ordering.

Exchanges

If you need an exchange, please contact us first to arrange next steps.  Usually, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Customers: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, no questions asked. Items must be in original, unworn condition with packaging and proof of purchase.

Refunds

We’ll let you know once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process the refund.

If it’s been more than 15 business days since your refund was approved, please contact us at Support@marefolk.com.

We’re a small shop and we genuinely care about your experience—if anything’s off, please reach out.

MareFolk is a division of Barnflower Company, LLC.